Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Front Desk · Las Vegas, NV
English for hotel front desk agents in Las Vegas
Front desk handles thousand-room check-in lines, comped rooms, loyalty tiers, resort fees and disputes at a volume no other market approaches. Clear, fast English on charges and policies is the entire job.
The English of the job
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for front desk agents — the situations it rehearses, the target level and the price bands — is on the national front desk page.
Las Vegas resorts employ enormous Spanish-speaking workforces in housekeeping, stewarding, food service, laundry and facilities, much of it unionized with real, structured promotion ladders. English proficiency is frequently the practical difference between a back-of-house classification and a guest-facing one that pays more and tips. Training the language is training the internal labor market.
Inside the platform Demo
15+ minutes a day, in the English of their role
Target level
Front Desk: CEFR B1.
A2 as the floor; B2 for a front desk supervisor. The placement exam fixes each person's real level on the A1 to C2 scale, and daily practice is set from that starting point, not from the team average.
How it works
At least 15 minutes a day, measurable from HR.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
Other positions in Las Vegas
Front Desk near Las Vegas
Your Las Vegas front desk agents, ready to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam