Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Front Desk · Napa Valley, CA
English for hotel front desk agents in Napa Valley
Front desk arranges tasting appointments, restaurant reservations that are hard to get, and transportation between wineries. Being a knowledgeable guide in English is what the rate is actually buying.
The English of the job
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for front desk agents — the situations it rehearses, the target level and the price bands — is on the national front desk page.
Napa's hospitality and viticulture workforce is overwhelmingly Spanish-speaking, and has been for generations — the valley's wine industry was built with it. Guests are affluent, English-speaking and here to be educated about what is in the glass. That is the most conversationally demanding service in American hospitality, and it is exactly where limited English caps an employee's earnings and advancement.
Inside the platform Demo
15+ minutes a day, in the English of their role
Target level
Front Desk: CEFR B1.
A2 as the floor; B2 for a front desk supervisor. The placement exam fixes each person's real level on the A1 to C2 scale, and daily practice is set from that starting point, not from the team average.
How it works
At least 15 minutes a day, measurable from HR.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
Other positions in Napa Valley
Front Desk near Napa Valley
Your Napa Valley front desk agents, ready to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam