English for hotel front desk agents in Napa Valley
Front desk arranges tasting appointments, restaurant reservations that are hard to get, and transportation between wineries. Being a knowledgeable guide in English is what the rate is actually buying.
Inglés Hotelero trains Spanish-speaking front desk agents at hotels in Napa Valley, California in the English their shift actually requires: check-in, complaints, upgrades and late arrivals. Each employee takes a free CEFR placement test, then practices five minutes a day on a lean web-based platform with native-speaker audio and same-day correction. Pricing is per property and starts at $150 USD a month.
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, native-speaker audio and daily correction — not grammar rules nobody repeats at the counter.
Napa's hospitality and viticulture workforce is overwhelmingly Spanish-speaking, and has been for generations — the valley's wine industry was built with it. Guests are affluent, English-speaking and here to be educated about what is in the glass. That is the most conversationally demanding service in American hospitality, and it is exactly where limited English caps an employee's earnings and advancement.
Five minutes a day, measurable from HR.
Placement test
A CEFR assessment (A1 to B2) built around this position, so you know where each person starts.
Daily practice
Real front desk scenarios on a lean web-based platform, with native audio and correction on the spot.
Visible progress
The HR dashboard shows each employee and the whole property, without anyone having to chase people down.
Your Napa Valley front desk agents, ready to work in English.
Free placement test for the whole property, no obligation. We reply within one business day.
Request a demo