Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Front Desk · San Francisco, CA
English for hotel front desk agents in San Francisco
Front desk handles conference arrivals at extreme volume, corporate accounts, international guests and a great deal of service recovery. Composure and precision in English define the role.
The English of the job
Not general English. The English your front desk team uses every shift.
Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for front desk agents — the situations it rehearses, the target level and the price bands — is on the national front desk page.
San Francisco's hotel workforce is heavily immigrant and substantially Spanish-speaking, particularly in housekeeping, banquet and stewarding, with strong union representation and defined promotion ladders. Conference guests are technical, international and demanding. English proficiency is repeatedly what separates a long-tenured back-of-house employee from the guest-facing role they are otherwise ready for.
Inside the platform Demo
15+ minutes a day, in the English of their role
Target level
Front Desk: CEFR B1.
A2 as the floor; B2 for a front desk supervisor. The placement exam fixes each person's real level on the A1 to C2 scale, and daily practice is set from that starting point, not from the team average.
How it works
At least 15 minutes a day, measurable from HR.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
Other positions in San Francisco
Front Desk near San Francisco
Your San Francisco front desk agents, ready to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam