Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Servers work hotel restaurants with high check averages and guests who expect detailed description, plus conference banquet service with exact dietary counts.
Your servers and bartenders practice exactly what they face in front of a guest: taking the order, describing the menu and handling allergies. Model phrases, natural-voice audio and daily correction — not grammar rules nobody repeats at the counter. The full program for servers and bartenders — the situations it rehearses, the target level and the price bands — is on the national restaurant & bar page.
San Francisco's hotel workforce is heavily immigrant and substantially Spanish-speaking, particularly in housekeeping, banquet and stewarding, with strong union representation and defined promotion ladders. Conference guests are technical, international and demanding. English proficiency is repeatedly what separates a long-tenured back-of-house employee from the guest-facing role they are otherwise ready for.
A2 minimum to take an order; B1 to recommend and resolve. The placement exam fixes each person's real level on the A1 to C2 scale, and daily practice is set from that starting point, not from the team average.
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
See participation and levels by employee, department and property.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam