Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Urban · British Columbia, CA
English training for hotel staff in Vancouver
Vancouver runs a convention, cruise and corporate hotel market on the Pacific coast, with a downtown convention center, an Alaska cruise homeport and a substantial international leisure base.
Hospitality in Vancouver
In Vancouver, your team's English shows up in every review.
Downtown and Coal Harbour hold the convention and luxury inventory near the Vancouver Convention Centre and the cruise terminal, with additional properties in Yaletown and near the airport in Richmond. Summer brings both peak leisure demand and Alaska cruise turnarounds; conventions and corporate travel carry the shoulders.
Vancouver's hospitality workforce is highly diverse, with large Filipino, Chinese, South Asian and growing Latin American communities. That mix matters for fit: instruction here is in Spanish, so the product serves the Spanish-speaking portion of a team well and the rest much less. Where it does apply, cruise turnaround days are the sharpest test — a lobby full of guests with a ship to catch, all asking logistics questions in English at once.
Inside the platform Demo
By position
Every department speaks a different English. Each one is trained separately.
Front Desk · target level B1
English for front desk agents
See the program →Bellhop & Valet · target level A2
English for bellhops and valets
See the program →Restaurant & Bar · target level B1
English for servers and bartenders
See the program →Target CEFR levels by position: front desk B1 (B2 for supervisors), bellhop A2 (B1 when also giving directions), restaurant and bar B1 (A2 minimum to take an order). Not tied to one city? Each program has a national page: front desk, bellhop & valet, restaurant & bar.
How it works
At least 15 minutes a day. Progress HR can actually measure.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
A few useful answers
Questions about training in Vancouver
The details you need to take the next step.
Only part of our team speaks Spanish. Is it worth it?
For that group, yes; for the rest, no, because the instruction is in Spanish. Run the free placement exam first and we will tell you honestly whether the Spanish-speaking group is large enough to justify it.
Cruise season is our crunch. When should we train?
Over the winter and spring, so the team arrives at the summer having practiced for months. Custom drills can cover your own port and shuttle language.
How are Canadian properties billed?
Pricing is anchored in US dollars and invoiced internationally. The site can display pesos, dollars or euros, but the amount billed is the USD figure.
Near Vancouver
Put your Vancouver team to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam