English for hotel front desk agents in Vancouver

Inglés Hotelero trains Spanish-speaking front desk agents at hotels in Vancouver, British Columbia in the English their shift actually requires: check-in, complaints, upgrades and late arrivals. Each employee takes a free CEFR placement test, then practices five minutes a day on a lean web-based platform with native-speaker audio and same-day correction. Pricing is per property and starts at $150 USD a month.

Your front desk agents practice exactly what they face in front of a guest: check-in, complaints, upgrades and late arrivals. Model phrases, native-speaker audio and daily correction — not grammar rules nobody repeats at the counter.

Vancouver's hospitality workforce is highly diverse, with large Filipino, Chinese, South Asian and growing Latin American communities. That mix matters for fit: instruction here is in Spanish, so the product serves the Spanish-speaking portion of a team well and the rest much less. Where it does apply, cruise turnaround days are the sharpest test — a lobby full of guests with a ship to catch, all asking logistics questions in English at once.