Free placement exam and needs analysis
Placement exam and needs analysis for your whole team. A1–C2, with 1–1½ hours total and 3–5 days to finish.
Urban · Minnesota, US
English training for hotel staff in Minneapolis
Minneapolis and St. Paul run a corporate and convention hotel market supported by a large concentration of headquarters, a convention center downtown and the Mall of America near the airport.
Hospitality in Minneapolis
In Minneapolis, your team's English shows up in every review.
Downtown Minneapolis holds the convention and corporate core, with St. Paul serving government and its own convention layer and Bloomington running a substantial market around the Mall of America and the airport. Corporate headquarters demand sustains mid-week occupancy year round, and the summer leisure season and sports calendar fill the rest.
The Twin Cities have a growing Latin American population alongside large Somali and Hmong communities, and hotel housekeeping, banquet and facilities draw on all of them. This matters for fit: our instruction is delivered in Spanish, so the product serves the Spanish-speaking portion of a team well and the rest less so. Corporate guests are English-speaking and precise, which makes the gap visible in group feedback.
Inside the platform Demo
By position
Every department speaks a different English. Each one is trained separately.
Front Desk · target level B1
English for front desk agents
See the program →Bellhop & Valet · target level A2
English for bellhops and valets
See the program →Restaurant & Bar · target level B1
English for servers and bartenders
See the program →Target CEFR levels by position: front desk B1 (B2 for supervisors), bellhop A2 (B1 when also giving directions), restaurant and bar B1 (A2 minimum to take an order). Not tied to one city? Each program has a national page: front desk, bellhop & valet, restaurant & bar.
How it works
At least 15 minutes a day. Progress HR can actually measure.
Daily practice
At least 15 minutes a day, by role and level. Listen, speak and get feedback from any device.
Progress for HR
See participation and levels by employee, department and property.
A few useful answers
Questions about training in Minneapolis
The details you need to take the next step.
Our staff speak several languages, not only Spanish.
The instruction and coaching are in Spanish, so Spanish-speaking employees get the full benefit and others get much less. The free placement exam will show you how large that group is before you commit.
Does the training cover convention service?
The front desk module covers group arrival and billing and the restaurant module covers banquet service and dietary confirmation, with custom drills available for your own standards.
Can we manage several Twin Cities properties together?
Yes, under one organization with per-property and portfolio views, with portfolio pricing from five properties.
Near Minneapolis
Put your Minneapolis team to work in English.
Free placement exam and needs analysis for the whole property, no obligation. We reply within one business day.
Start with the free exam